Returns & Refunds Policy

At Homedesignia, we are committed to providing high-quality interior and construction design solutions. We strive for customer satisfaction and transparency in our policies. Please read our Returns & Refunds Policy carefully before making a purchase or availing of our services.

1. Eligibility for Returns & Refunds

• Since our products and services are custom-made, returns and refunds are limited.

• A refund request will be considered only in cases of manufacturing defects, significant service delays, or incorrect product/service delivery.

• Any return or refund request must be made within 7 days of delivery or service completion.

• Products that have been used, altered, or damaged due to improper handling by the client will not be eligible for returns.

2. Non-Returnable & Non-Refundable Items

The following items/services are not eligible for returns or refunds:

• Custom-designed furniture, modular kitchens, and wardrobes.

• Services that have already been initiated or completed.

• Products that have been installed or altered from their original state.

• Items damaged due to customer negligence, misuse, or external factors.

3. Process for Requesting a Return or Refund

If you meet the eligibility criteria, follow these steps:

1. Contact Us – Submit a request via email at contact@homedesignia.com or call us at +91 96436 25246.

2. Provide Details – Include order details, proof of purchase, and images/videos highlighting the issue.

3. Inspection & Approval – Our team will review the request and may schedule an inspection.

4. Resolution – If approved, we will initiate the return/replacement or refund as applicable.

4. Refund Processing

• Approved refunds will be processed within 7-14 business days to the original payment method.

• Any applicable transaction fees, processing charges, or deductions (if any) will be communicated before processing the refund.

• If a refund is delayed, please contact us with your reference number for further assistance.

5. Cancellations

• Orders for custom products/services can only be canceled within 24 hours of placing the order.

• If production or work has already commenced, cancellations may be subject to deductions based on incurred costs.

6. Damaged or Defective Products

• If you receive a damaged or defective product, notify us immediately.

• We may offer a replacement, repair, or partial refund based on the severity of the issue.

7. Contact Information

For any queries regarding returns and refunds, reach out to us at:

• Email: contact@homedesignia.com

• Phone: +91 96436 25246

• Address: A-25 Noida Sector 3

By using our services, you acknowledge and agree to the terms outlined in this policy.